Store Regulations

These regulations define the rules for using the Hermetica Aurum online store.

1. Chapter 1.General provisions, contact with the store owner
   1. These regulations (hereinafter referred to as the "Regulations") define the rules and conditions for using the online store Hermetica Aurum
   2. operating at www https://hermeticaaurum.com/
   3. The owner of the Store is Nicol Cichońska, an entrepreneur conducting sole proprietorship Hermetica Aurum Nicol Cichońska with registered office at: ul. Strzegomska 256/5 54-432 Wrocław, entered into the Central Register and Information on Economic Activity, NIP: 8943281413, REGON: 544145378 (hereinafter referred to as the "Seller").
   4. The Seller's contact details are as follows:
      
      Contact address: lunarismap@gmail.com
      E-mail address: hermeticaaurum@gmail.com
   5. Phone number: +48 733841892 
      Contact point for communication with EU member state authorities, the European Commission, the Digital Services Board: hermeticaaurum@gmail.com Communication can be conducted in Polish.
2. Chapter 2.Technical requirements
   1. To use the Store, it is necessary to have:
      1. a computer or other device with a web browser;
      2. internet access;
      3. an active e-mail address.
3. Chapter 3.Personal data
   1. The administrator of the personal data of the Store's customers is the Seller.
   2. All information about the processing of customers' personal data, as well as other persons using the Store's website, can be found in the Privacy Policy.
4. Chapter 4.Conclusion of sales agreement, customer account
   1. The Store enables the purchase of goods (hereinafter referred to as "Goods"), displayed on the Store's website, in two modes:
      1. without registration;
      2. with account creation in the Store.
      In both cases, to place an order, select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the order placement procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. The condition for placing an order is to fill in all required data in the order form necessary for the execution of the contract and possibly (at the customer's request) also data for generating a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter referred to as the "Account"), registration is a one-time process, and the e-mail address and password chosen by the customer are the basis for subsequent logging in. The Store also allows logging into the Account via social media and/or the user's Google account. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not need to re-fill the order form with their personal data.
   5. The customer may resign from having an account at any time without incurring any costs. To do this, send your resignation to the e-mail address: hermeticaaurum@gmail.com
   6. Approval of the order by the customer with the button "Buy and pay" (or another button with the same meaning) means:
      1. submission of an offer to purchase Goods to the Seller in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and their delivery costs.
   7. The sales agreement (hereinafter referred to as the "Agreement") is concluded at the moment the Seller accepts the order for execution (acceptance of the customer's offer), about which the Seller informs via an e-mail with confirmation of order acceptance for execution.
   8. In the event of inability to fulfill the order for Goods (in whole or in part), the Seller will inform the customer - in such a case, the Agreement is not concluded. The Seller will simultaneously inform the customer about existing possibilities for other ways of order fulfillment, e.g., partial order fulfillment or waiting for the Seller to replenish stock. If the order was previously paid by the customer and cannot be fulfilled, the Seller will immediately return the payments made to the customer (according to the scope of order cancellation).
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.
   10. The Store is not responsible for non-delivery of the order or delays in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary for order fulfillment.
   11. The Seller reserves the right to suspend the execution of the order if the customer has provided false data or if this data raises reasonable doubts as to its correctness. In such a case, the Seller will (if possible) attempt to contact the customer to verify the veracity of the provided data.
5. Chapter 5.Prices and payment methods
   1. Prices of Goods are given in Polish Zloty (PLN) and in gross amount, i.e., including VAT.
   2. The cost of delivery of Goods is given separately in the Store's cart, depending on the delivery method chosen by the customer.
   3. Available payment methods are described on the Store's website in the "Payment Methods" tab and are presented to the customer during the order placement stage (in the cart).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. fast electronic transfer / BLIK / payment via so-called virtual wallet - through the payment platform:
         • Przelewy24
      3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
      4. cash on delivery (cash on delivery shipment)
   5. If the customer has chosen payment by standard bank transfer, payment for the order should be made within 5 days of its placement. In the absence of payment within the aforementioned period, the Agreement is considered not concluded. The preceding sentence does not apply to situations where the Seller offers customers deferred payment/installment payment through an external partner.
   6. PayPal
6. Chapter 6.Delivery of goods
   1. Delivery of Goods takes place according to the customer's choice:
      • via courier company
      • to InPost parcel lockers
        
   2. Except for Goods collected by the customer in person, the order is considered fulfilled at the moment of dispatching the shipment to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery time of the shipment is determined by the carrier.
   3. Goods are dispatched by the Seller within 1 working day, unless a different term is explicitly stated in the product description during the customer's order placement. Detailed fulfillment times are provided on the Store's website in the "Order fulfillment time" tab.
   4. The Seller typically handles orders within the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. International shipping is possible, covering the costs indicated on the Store's website or costs individually agreed upon with the customer.
7. Chapter 7.Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur, as referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur"), has the statutory right to withdraw from the sales agreement for Goods within 14 days of receiving them, without giving any reason, subject to the exceptions mentioned below.
   2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the aforementioned period:
      • in electronic form to the address: hermeticaaurum@gmail.com 
        
   3. The statement of withdrawal from the contract can be submitted according to the template - Download template form. Using the template is not obligatory. The Seller will promptly send the customer an e-mail confirmation of receipt of the statement of withdrawal from the contract.
   4. Then, within another 14 days, the customer should, at their own expense, send the returned Goods to the postal address ul. Strzegomska 256/5 54-432 Wrocław
   5. The Seller will immediately, no later than within 14 days from receiving the statement of withdrawal from the contract, refund to the customer:
      • the price of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest ordinary method of delivery offered in the Store.
   6. The Seller may withhold the refund until the Goods are returned, or at least the customer provides the Seller with proof of dispatch of the item.
   7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   8. The customer is liable for any diminished value of the returned Goods if, before submitting the statement of withdrawal from the contract, they used the Goods in a way other than what was necessary to ascertain the nature, characteristics, and functioning of the item.
8. Chapter 8.Exceptions to the right of withdrawal from the sales contract for Goods
   1. The right to withdraw from the contract does not apply to contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the consumer's/Privileged Entrepreneur's specifications or serving to satisfy their individualized needs (personalized goods);
      2. perishable or having a short shelf life (perishable goods);
      3. supplied in a sealed package, if the package has been opened by the customer, and the goods after opening the package cannot be returned due to health protection or hygiene reasons (goods packaged for hygiene reasons);
      4. audio, visual recordings, or computer programs supplied on a tangible medium (e.g., CD) in a sealed package, if the package has been opened after delivery;
      5. which, after delivery, due to their nature, become inseparably connected with other goods (e.g., building materials, if used);
      6. newspapers, periodicals, or magazines, with the exception of subscription agreements (printed press);
      7. the price of which depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the contract;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and the delivery of which can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.
9. Chapter 9.Complaints
   1. The Seller is obliged to deliver Goods to the customer that comply with the Agreement.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable on the terms resulting from the Civil Code.
   3. Complaints can be submitted:
      • in electronic form to the address: hermeticaaurum@gmail.com
      • or in writing to the address: ul. Strzegomska 256/5 54-432 Wrocław
   4. The Seller will process the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
   5. In case of dissatisfaction with the Seller's handling of the complaint, the consumer and Privileged Entrepreneur may (regardless of ordinary court proceedings) also use out-of-court methods of complaint resolution and claims enforcement.
   6. For this purpose, one can:
      1. contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute,
      2. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. contact a permanent amicable consumer court with a request to resolve a dispute arising from the concluded contract.
   7. Additional information regarding out-of-court methods of complaint resolution and claims enforcement can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Product reviews
    1. In the Store, customers can add reviews about a product (hereinafter "Reviews").
    2. This functionality is only available to customers who have an Account and are logged in.
    3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good practices, which means that the following Reviews may not be posted:
       • of an illegal nature;
       • contrary to good practices, and in particular: containing offensive, pornographic content, insulting religious feelings, inciting racial, ethnic, religious hatred;
       • violating the rights of other persons, including in particular proprietary and personal copyrights and the right to privacy;
       • containing content or graphic elements of a commercial, advertising nature, concerning products other than those offered in the Store.
    4. The Seller and/or an external customer satisfaction/review program provider may moderate Reviews, which means that Reviews inconsistent with the Regulations will not be published or may be removed.
    5. In case of blocking or removal of a Review, the Seller will inform the customer about it, providing justification. In such a case, the customer may appeal in accordance with the rules described in Chapter 10, point 6 of the Regulations.
    6. Appeals against decisions concerning Reviews (hereinafter "Appeal") may be submitted:
       • in electronic form to the address: hermeticaaurum@gmail.com
       • or in writing to the address: ul. Strzegomska 256/5 54-432 Wrocław
       The Seller will immediately confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an e-mail address). The Seller will process the Appeal in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the Appeal.
    7. Every person visiting the Store has the opportunity to submit a notification to the Seller (hereinafter "Notification") if they believe that illegal content within the meaning of the Digital Services Act (DSA) or content contrary to the Regulations has been posted in the Store as part of a Review. Notifications should be submitted in electronic form to the address: hermeticaaurum@gmail.com
    8. The Seller will immediately confirm receipt of the Notification electronically. The Seller will process the Notification within 14 days of receiving it, providing justification. From the Seller's decision regarding the Notification, the person who submitted it may appeal in accordance with the rules described in Chapter 10, point 6 of the Regulations.
    9. In case of dissatisfaction with the Seller's resolution of the Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods mentioned in the Digital Services Act (DSA).
    10. The Seller is not responsible for Reviews posted in the Store by customers, provided that:
        • it has no knowledge that the Review is illegal content;
        • it promptly takes appropriate action to remove or disable access to illegal content when it obtains such knowledge or information, in particular, the Seller promptly processes Notifications.
11. Chapter 11.Final provisions
    1. Polish law applies to Agreements concluded in the Store. The agreement is concluded in Polish.
    2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) resulting from legal provisions.
    3. The Seller may change the Regulations at any time, with such changes applying to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or electronic service, as well as in the case of (ii) customers with an Account in the store - the customer will be informed about the change in the Regulations and the possibility of not accepting the new content.
    4. The Regulations are effective from April 27, 2026.

Account Regulations
at Hermetica Aurum store

1. Chapter 1.General Provisions, Contact with the Seller
   1. These account regulations ("Account Regulations") define the rules and conditions for using a customer account ("Account") in the Hermetica Aurum online store ("Store").
   2. These Account Regulations constitute the regulations for electronic services within the meaning of the act on the provision of electronic services. The Account service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Regulations supplement the Store Regulations. In matters not regulated by the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details for matters concerning the Account service are the same as for the Store:
      hermeticaaurum@gmail.com
      e-mail: hermeticaaurum@gmail.com
      tel.: 733841892
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. Technical requirements for using the Account service are the same as for using the Store and are specified in Chapter 2, point 1 of the Store Regulations.
   2. By using the Account, the Store's customer has the ability to:
      1. save and store their personal data (including delivery address) in the Account, which allows for subsequent purchases in the Store without re-filling the address form,
      2. view their order history,
      3. view the status of their order.
3. Chapter 3.Agreement for Account service, withdrawal from agreement, resignation from Account
   1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of electronic services for an indefinite period. The customer may resign from having an Account at any time without giving a reason. To do this, please contact the Seller electronically at hermeticaaurum@gmail.com. The customer also has the statutory right to withdraw from the agreement for maintaining the Account service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the provisions of the consumer rights act. Towards other customers, the Seller is liable under the principles resulting from the Civil Code.
   2. Complaints regarding the Account service can be submitted to the Seller in accordance with the procedure provided in Chapter 9, points 3-5 of the Store Regulations.
   3. In case of dissatisfaction with how the Seller handled a complaint, it is also possible to use out-of-court methods for resolving complaints and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of Store customers, including for the purpose of maintaining an Account, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Account Regulations
   1. The Seller may amend these Account Regulations on the terms specified in Chapter 11, point 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
at Hermetica Aurum store

1. Chapter 1.General Provisions, Contact with the Seller
   1. These newsletter regulations ("Newsletter Regulations") define the rules and conditions for the provision of the newsletter service by the Seller ("Seller") – owner of the Hermetica Aurum online store – natural power in your hands ("Store").
   2. A newsletter consists of periodic electronic messages sent by the Seller to the email address of a person who has given appropriate marketing consent ("Subscriber"). These messages specifically contain commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's business, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store ("Newsletter").
   3. These Newsletter Regulations constitute the regulations for electronic services within the meaning of the act on the provision of electronic services. The Newsletter service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated by the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
   5. The Seller's contact details for matters concerning the Newsletter service are the same as for the Store
      hermeticaaurum@gmail.com
      e-mail: hermeticaaurum@gmail.com
      tel.: 733841892
2. Chapter 2.Technical requirements and functionalities of the Newsletter service
   1. To use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that allows receiving emails,
      2. an active email address,
      3. Internet access.
   2. By using the Newsletter, the Subscriber has the opportunity to receive emails from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the Store's and Seller's business, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the sending time and the content of commercial information included in the Newsletter.
3. Chapter 3.Agreement for Newsletter service, withdrawal from agreement, resignation from Newsletter
   1. The conclusion of the agreement for the Newsletter service may occur:
      1. when a person visiting the Store fills out the appropriate form on the Store's website, providing their email address to which they want to receive commercial information,
      2. when placing an order in the Store – when the customer in the Store's cart agrees to receive commercial information by checking the appropriate checkbox.
   2. The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or other benefit for the subscriber related to the store's activity (e.g., one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.
   3. The Bonus is delivered to the Subscriber at the email address provided during subscription, immediately after the conclusion of the agreement for the Newsletter service. The Bonus is provided in an appropriate digital form (e.g., a link allowing to download an e-book, a discount code, a code to be entered in the appropriate field of the Store's cart to receive free delivery).
   4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may resign from the Newsletter at any time without giving a reason. To do this, you should:
      1. click on the appropriate link contained in each message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The customer also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may stop providing the Newsletter service at any time, of which all Subscribers will be notified.
   7. If a Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 14 months, the Seller (with additional prior notice) will cease providing the Newsletter service to that Subscriber.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the agreement in accordance with the provisions of the consumer rights act. Towards other customers, the Seller is liable under the principles resulting from the Civil Code.
   2. Complaints regarding the Newsletter service can be submitted to the Seller in accordance with the procedure provided in Chapter 9, points 3-5 of the Store Regulations.
   3. In case of dissatisfaction with how the Seller handled a complaint, it is also possible to use out-of-court methods for resolving complaints and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of Store customers, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy Chapter 6.Changes to the Newsletter Regulations
   1. The Seller may amend these Newsletter Regulations on the terms specified in Chapter 11, point 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner specified in Chapter 3, point 3 of the Newsletter Regulations).

Opinion Regulations  
at Hermetica Aurum store